WebJul 23, 2024 · To change from any Predictive or Progressive dialing mode to Preview dialing mode, you must stop and restart the dialing session for the campaign group. Outbound Contact supports call blending in any dialing mode. Among other considerations, OCS takes into account queued inbound calls. WebAdd a group, skill group, or work team. Click the Members tab. Click the Groups tab. To add a group to the queue, click Add Group. Select to search for one of these group …
Transfer to a Workgroup or Stationgroup - Genesys
WebA blind transfer allows you to transfer an interaction immediately to a person or queue. A consult transfer allows you to connect with a person or queue before transferring a call. For more information about how … WebNov 9, 2024 · In principle, the Media Control Platform works with the Resource Manager and other GVP components to process calls in a similar way whether the VoiceXML interpreter is the NGI or the GVPi. However, the way in which the NGI and the GVPi perform certain functions is different and there are differences in some areas of feature support. does the sony smartwatch 2 have a camera
Genesys Engage on-premises - Genesys
WebFeb 11, 2024 · With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every … WebFind and join groups. Browse or search groups in your organization to find the groups you need. Filter the search results by official or social group types to refine your search. Ask … WebNov 30, 2024 · Genesys Customer Experience Routing is computer software that helps organizations better manage customer journeys. Routing prioritizes and matches the right interaction with the right resource at the right time. ... or external transfer (to/from an outside group or entity). Workforce Routing that factors in various workforce considerations … does the soul fruit have logia